At Theluxefash, our utmost priority is the complete satisfaction of our customers. If for any reason you are not entirely satisfied with your purchase, we offer a flexible return policy to ensure a hassle-free shopping experience.
Return Policy
1. Items must be returned in their original condition, unworn, unwashed, and with all tags intact.
2. Returns must be made within 30 days of receiving your order.
3. Sale or clearance items are not eligible for returns, except in the case of manufacturing defects or quality issues.
1. Contact our customer service at [customer service email] to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.
2. We will send you detailed instructions on how to return your item, including the return address.
3. Once we have received and inspected the returned item, we will proceed with refunding your purchase using the original payment method. Refunds may take up to [number of days] business days to appear on your account.
Return shipping costs are the responsibility of the customer, except in the case of manufacturing defects or our error.
If you receive a defective or damaged item, please contact us immediately at [customer service email] to arrange for a replacement or refund.
Theluxefash reserves the right to refuse returns that do not comply with our return conditions or are received after the 30-day return period.
Thank you for placing your trust in Theluxefash, and we are here to assist you at every step of the return process. If you have any questions or concerns, feel free to contact our customer service team.
Best regards,
The Theluxefash Team
